Returns & Exchange Policy

At Beach Harbor, we take great care in ensuring every order reaches you in perfect condition. To maintain hygiene standards and product integrity, we currently do not facilitate standard returns or exchanges.

However, in the rare case that your item arrives damaged, we’re here to help. Kindly record a video while unboxing the package, clearly showing the issue, and email us with the footage at info@shopbeachharbor.com within 48 hours of delivery.

Once verified, you will receive store credits which can be redeemed on your next purchase.

Please note: We’re unable to process any requests without the unboxing video proof. This helps us ensure fairness and transparency for all our customers.

Important Points

• Customized products, sale items, and gift cards are not eligible for credits or replacement.
• All concerns must be raised within 48 hours of receiving your order.
• No requests will be entertained without proper video evidence during unboxing.
• In case of a valid damage claim, store credits will be issued post verification.

Shipping & Responsibility

Beach Harbor is not liable for any damage or loss caused in transit by shipping carriers. For such cases, we recommend contacting the delivery partner directly for a resolution.

Please retain the original packaging and product until your issue is addressed.

We truly appreciate your trust and understanding. Our team is committed to making your experience smooth and satisfying.